Creating a New Remedy

This guide explains how to create a new Remedy in the Realme of England system so that members can easily find, understand, and use it.

The aim is clarity, consistency, and calm guidance for people who may be under pressure.

1. Remedy Title (required)

What this is

A clear, calm title describing what the remedy helps the member do.

Good examples

• Responding to a threatening letter without admitting liability

• Stopping repeated contact from a debt collection agency

Avoid

• Legal jargon

• Emotional or dramatic language

• Vague titles (e.g. “Important steps”, “Know your rights”)

2. Short Summary (recommended)

What this is

One plain‑English sentence explaining what the remedy helps with.

Example

This remedy helps you respond calmly and in writing to an intimidating letter while protecting your position.

3. Issue Type (required – choose one)

Select the main area the problem belongs to:

• Financial pressure

• Housing / property

• Family / children

• Employment

• Health / care

• Benefits / welfare

• Education

• Legal / court process

• Data / privacy

• General administrative dispute

Guidance

Choose the closest fit. Do not overthink it — tags provide the detail.

4. Stage (required – choose one)

Select where the member is right now:

• Early concern

• Initial contact made

• Pressure increasing

• Formal action threatened

• Formal process started

• Ongoing / dragged out

• After decision

Guidance

Base this on the most recent event, not how long the issue has existed.

5. Parties Involved (required – choose 1–2)

This describes the type of organisation or person applying pressure.

Examples:

• Local council

• Employer

• Debt collection agency

• Financial institution

• Former partner

• Unknown / unclear

Guidance

Choose the general category only — not the specific name.

6. Legal Entity Challenged (optional but recommended)

What this is

The exact legal name shown on correspondence.

Examples

• Birmingham City Council

• Department for Work and Pensions

• ABC Collections Ltd

Guidance

Use the name exactly as written. Do not abbreviate. Leave blank if unknown.

7. Tags (very important)

Tags help members recognise their situation and find the right remedy.

Use 5–9 tags total per remedy.

Emotional / Recognition (choose 1–2)

Helps members feel “this is for me”.

Examples:

• fear

• overwhelm

• confusion

• urgency

• exhaustion

Situation / Trigger (choose 1–2)

What prompted the search for help.

Examples:

• threat received

• sudden escalation

• paperwork overload

• missed deadline

• short notice

Power / Behaviour (choose 1)

What the other party is doing.

Examples:

• intimidation

• abuse of power

• unreasonable demands

• procedural bullying

Strategic Intent (choose 2–3)

What this remedy helps the member achieve.

Examples:

• create paper trail

• protect position

• stop harassment

• regain control

• de‑escalate

Practical / Usability (choose 1–2)

How the remedy is delivered.

Examples:

• step‑by‑step

• template provided

• beginner friendly

• written only

• plain English

Tag rules

• Use existing tags only

• Choose words a stressed person would recognise

• Do not invent new tags

• Do not over‑tag

8. Prerequisites (optional)

Use this if the member needs something before starting.

Examples:

• Copies of letters or emails

• Time to write calmly

• A quiet space

9. Steps / Guidance (required)

This is the core of the remedy.

Write in:

• Calm tone

• Plain English

• Clear step‑by‑step structure

Avoid:

• Legal advice language

• Threatening tone

• Emotional commentary

10. Cautions / Notes (optional but valuable)

Use this to explain:

• Common mistakes

• Things not to say or do

• When to slow down

11. Templates / Documents (optional)

Attach:

• Letter templates

• Example wording

• Supporting documents

These appear for members as downloadable files.

12. Related Remedies (optional)

Link to:

• Earlier‑stage remedies

• Follow‑up steps

• Escalation options

Final checklist

Before saving, check:

• Issue Type selected

• Stage selected

• Parties selected

• 5–9 tags added

• Steps written clearly

• Tone calm and supportive

Remember

Admins manage. Members consume.

Each remedy should leave the member thinking:

“I understand what to do next.”

Back to Docs